Payment & Security

We want your experience of BuySpares to be convenient and secure. We offer a variety of payment options and use industry standard security measures to keep your data and details safe. More details can be found below.

• View Site Use policy

  The contents of this website are the copyright of www.buyspares.co.uk, Connect Distribution Services Limited or other copyright owners and are protected by copyright law. All brand names and product names used on this site are registered trademarks or trade names of their respective holders. You may read and print only the material contained on this website solely for personal and non-commercial use.

  By visiting this website you agree not to intentionally misuse it. This website may contain hyperlinks to other websites unrelated to us; we are not responsible for the content or practices of such websites. Service on this website may occasionally be interrupted and errors may occur. Use of this website is governed by English law and under the exclusive jurisdiction of the courts in England.

  Use of Website Content

  You may read and print only the material contained on this website solely for personal and non-commercial use. You are not permitted to publish, store, transmit, show or play in public, change or adapt the content of this website in any way for any purpose whatsoever. Any content found to be being used for commercial use such as images or video will be subject to a minimum charge of £500 per item per month.

  You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this website without prior written consent.

  Errors and Omissions

  We endeavour to ensure that the information on this site is accurate. However, should an error occur in the pricing or description of a product that you have ordered, you will be contacted immediately and given the choice to cancel or proceed with your order.

  Authorisation of Use

  Any person is authorised to view the information, images and all other content posted on this website. We may modify the terms and conditions of use at any time without prior notice, and such modifications shall become effective upon posting on the website. We reserve the right to restrict access to its website and the content within. All users are responsible to review regularly the contents of the terms and conditions found on the website.

  Promotional Codes

  At times we may choose to offer promotional or discount codes. The use of such codes is restricted. Only one discount or promotional code may be used per order.

  Age Requirements

  It is illegal to sell 'age restricted' products to people under the required age. We offer several ‘age restricted’ products on this website, including knives and solvents. By ordering these products you confirm that you (and the recipient of the product if applicable) are of the required age. All ‘age restricted’ products on this website can only be purchased by, and for, individuals aged 18 and over.

  *This policy covers only the website www.buyspares.co.uk. Any other websites which may be linked to by this website are subject to their own policy, which may differ from ours.

• View Privacy Policy

  We take your privacy rights as a customer seriously. In this Privacy Policy, references to "we" and "us" are to www.buyspares.co.uk and to Connect Distribution Services Limited, company number 3004798, registered office Connect House, Talbot Way, Small Heath, Birmingham, West Midlands B10 0HJ. This policy outlines the data we collect from our visitors and how we use it.

  What information we collect and why?

  When you place an order with www.buyspares.co.uk, we need to know your name, e-mail address, home address, delivery address, credit or debit card number and expiry date and your home and work telephone numbers. This enables us to authorise your credit or debit card payments, process and fulfil your orders and to notify you of your order status.

  Your personal information may be disclosed to other businesses within CDSL and to reputable third party contractors engaged by CDSL to perform a variety of functions such as processing your orders, assisting with promotions or providing technical services for our websites. We require all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK data protection and consumer legislation from time to time in place.

  In order to monitor the performance of our site we collect:

  • An IP address to monitor site traffic and volume
  • A session ID to uniquely identify you on our site

  In order to fulfill any orders placed with us we collect:

  • An email address and telephone number to contact you
  • Name of customer
  • Credit card and delivery address for security fraud checks

  What are cookies?

  We use "cookies". Cookies are a piece of data stored on your computers hard drive which contains information about you. If you reject the cookies you may be limiting your use of some areas of the site. Our cookies hold the following information:

  • A unique identification number in order to keep track of your order
  • A unique order reference number to help identify the order as a whole

  The information within the cookie is securely encrypted and can only be understood by our website. Cookies store information only for as long as you are viewing the website.

  What we do with your information?

  Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  • To process your order, to maintain guarantee records and to provide after-sales service.
  • To carry out security checks (this may involve passing your details to Experian Limited, or another credit reference agency, who will check details we give them against public and private databases and may keep a record of that check to use in future security checks - this helps to protect you and us from fraudulent transactions); and
  • To comply with legal requirements
• View Secure Shopping

  We are a secure site

  

   

  We realise just how important it is to keep your personal and payment information safe when sent over the internet, so we take all the necessary precautions to protect your information and to store it securely.

  Sensitive information that is transmitted to us online (such as credit card numbers) is encrypted and transmitted to us securely. You can check that you are shopping in a secure environment by looking for a locked padlock icon (Internet Explorer and Firefox) in the grey bar at the bottom of your screen. This will appear on any page where you are entering personal information (such as your credit card details). No other page will transmit information about you.

  Just to make things extra-safe, we restrict access to all of the information you submit, not just the sensitive information mentioned above. Additionally, the servers on which we store personally identifiable information are kept in a secure environment.

   

  We are committed to keeping your data safe throughout every transaction and are fully PCI compliant. This means that we adhere to the PCI DSS requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. Being PCI compliant is crucially important as it provides additional confidence and protection against data breaches.

  Shopping Securely With Us

  At www.buyspares.co.uk we utilise the industry-standard Secure Sockets Layer (SSL) technology to encrypt all your personal information including debit or credit card numbers, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. In order to help safeguard unauthorised use of your credit or debit card, we check the security code located above the magnetic strip on the back of your card and also the address provided on your order with the address set against the card.

  Verified by Visa and MasterCard® SecureCode™

  When you submit your card details, our e-commerce system will request confirmation that the details provided are correct (as explained in the sections above). Most banks now include the "Verified by Visa" and "MasterCard®" "SecureCode™" virtual 'card present' environment. These are additional security systems which may appear as part of the final stages of placing your order.

  If your bank uses one of these systems, you will be prompted to enter a password or code in order to proceed with your payment. The web page which prompts for this information is provided by your bank, and the information transmitted from this page is between you and your bank; it cannot be used or processed by us. As soon as the card/password is verified you will be returned to our website to complete your order.

  When this page is displayed, you will either be prompted to enrol in the card's scheme if you have not already done so (you will be asked to create a password or code as part of the enrolment process), or if you are already enrolled, you will be prompted to enter your password. If you would like more information about this process, or to enrol on this scheme independently of our website, it is advised that you contact your bank.

  MasterCard®SecureCode™ Explained

  MasterCard®SecureCode™ is a simple and secure method of payment at online stores, for which you will have a private code known only to you and to your bank. Your SecureCode™ enhances your existing MasterCard® account by safeguarding against unauthorised use of your card when shopping at participating online retailers. Every time you make a payment with these retailers, you will be automatically prompted to enter your own private SecureCode™ - just like entering a PIN at a cash machine. In seconds, you gain added protection while shopping online.

  learn more

  Verified by Visa Explained

  Verified by Visa is a simple password-protected identity-checking service that takes the risk out of online shopping for both retailers and customers. Retailers are protected against fraudulent transactions and the costs associated with it, while customers can spend with confidence knowing that their payment details are safe.

  learn more

• View Payment Methods

  The prices of products on this website are in £ Sterling, inclusive of VAT and exclusive of delivery. You'll find details of our delivery options and costs in the Delivery Information section. They are also shown when you place items in the basket.

  The prices, offers and products on this website are subject to availability and may change before (but not after) we accept your order. We do our best to ensure that all information on this site is accurate. However, just occasionally, an error may occur. If we discover an error in the price or description of a product you have ordered, we will inform you as soon as possible and ask whether you wish to continue with your order or cancel it.

  

  Payment Methods Available

  We accept Visa and MasterCard credit cards and Visa Delta, Visa Electron, Maestro and Solo debit cards. We also accept payment through PayPal

  Website Transactions

  When you place an order we treat it as an offer to buy, and will send you an e-mail to confirm receipt. If we accept your order, we will despatch the product(s) to you, at which point we make a legal contract with you. Payment will be processed at the point the goods are despatched. We will send you an email to confirm despatch.

  We are entitled to refuse to accept your order if we feel it necessary, in which case we will contact you as soon as we can to let you know. When you order you will have an opportunity to check the details and correct any input errors.

  Telephone Orders

  Provided your chosen product(s) is available, we will process your payment and provide an order confirmation number at the time we take your telephone order. We do not send confirmation emails to telephone customers.

  During the process of accepting your payment we may use information received from your card issuer. This helps to protect you and us against fraudulent transactions. We will contact you as soon as possible if your payment details cannot be authorised for any reason, and give you the opportunity to pay via another method.

  *Please note that prices quoted over the phone may differ to those shown on this website.

  Charity Donations through Pennies

  We provide you with the opportunity to donate a few pence to charity as part of the checkout process. If you use this facility then your donation will be distributed by The Pennies Foundation, registered charity number 1122489. 75% will go to John Taylor Hospice, 25% will be shared amongst other UK charities. This donation is separate to your Buyspares order and is non-refundable.

• View Cookie Policy

  What are cookies? And why do we use them?

  There are lots of misconceptions about cookies and what they are for. At BuySpares we believe in being open, upfront and honest. In this section we briefly explain the cookie types we use and how they benefit your experience using the website.

  Cookies are used by almost all websites. They contain simple pieces of information and they are downloaded on to your pc when you visit the website. Cookies are not programs; they are simple text files that can used by a website for various purposes. At BuySpares we use cookies to ensure our website works efficiently and also to observe visitor behaviour on our website during a session.

  All the information contained in our cookies is used to ensure the website works correctly, delivers the performance you expect and also to improve the overall experience we offer our visitors and customers. Some of the cookies we use are essential to the operation of the website.

  We typically use cookies for the following purposes:

  • To keep track of the items added to the basket
  • To help identify the order as a whole
  • To view visitor behaviour and areas of the site visited
  • To monitor and run advertising and marketing campaigns

  Overview of the types of cookies used:

  Essential

  Essential cookies are technical cookies that are required for the operation of our site. Without essential cookies our sites can’t operate properly. Typically these cookies are used to support key functions such as the shopping basket and enhanced features like our sign-in accounts.

  Performance

  These cookies allow us to identify and count the number of visitors to our sites and to see how visitors are using the website. This helps us to improve the way our sites work and develop functionality to make shopping with us a more rewarding experience.

  Marketing

  Our site uses a range of cookies for marketing purposes. Marketing cookies record your visits to our sites, the pages you have visited and the links you have followed. We use this information to make our site and the advertising displayed on them more relevant to your interests. Sometimes we share anonymous information about your browsing activity recorded using cookies with our advertising partners. They may use this information to advertise products that may interest you on other sites. Please note we don’t share any of your personal or sensitive information.

  The use of cookies will not result in you receiving unsolicited emails. We understand that not everyone wants to receive marketing information. In order to receive marketing communications from us, you have to opt-in. This can be done during the checkout process or you can sign up here. You also have the option to unsubscribe from our email mailing list at anytime.

  Use of cookies & consent

  As described above we, like most other websites, use cookies in the operation of our website. By using this website you are agreeing to the use of cookies for the purposes described. If you do not consent to the use of cookies, please refrain from using this site. Please note that you can delete any cookies used during this visit in your browser settings.
  Learn more about deleting cookies here

  Restricting cookie use

  Please note that cookies can be restricted. Should you wish to restrict the use of cookies, you can adjust the settings in most popular internet browsers. However, by restricting cookies you may limit the use of some areas of the site.
  Learn more about restricting cookies here

  Data Protection

  We take your privacy seriously and safeguard your data and personal information in compliance with the Data Protection act. For more information on how we use your data please read our privacy policy.