Delivery Information

We offer worldwide delivery, please select the country you would like your order delivered to:

We are able to offer the delivery options listed below:

Delivery Type Order Value Delivery Charge Estimated Delivery Time
Standard Delivery £0.00 - £4.99 £1.99 3 - 5 Days
Standard Delivery £5.00 - £9.99 £2.99 3 - 5 Days
Standard Delivery £10.00 and over £3.98 3 - 5 Days
Standard Delivery Non Stock Items £3.98 3 - 5 Days
Next Day Delivery Any Value £6.98 1 Day
Saturday Delivery Any Value £8.98 1 Day
Sunday Delivery Any Value £8.98 1 Day

Please note that Royal Mail have made some changes to the way they operate.

They will now automatically leave your parcel with a neighbour if you are not at home when delivery is attempted.

Next Day, Saturday, Sunday & Express Delivery Explained

All of our UK Next Day, Saturday and Express Delivery orders are delivered by DPD between 7.30am and 7:30pm. On the day of delivery you will receive an estimated 1 hour time slot for delivery by SMS. You will need to sign to confirm the delivery and you can track the progress of your order at any time using our Order Tracking Facility.

Your expected delivery day is dependent on the time your order is placed. Please see the table below for details of when your order will arrive:

Order on:   Receive your items on:
Monday Before 9pm Tuesday
Tuesday Before 9pm Wednesday
Wednesday Before 9pm Thursday
Thursday Before 9pm Friday
After 9pm Saturday/Sunday or Monday
Friday Before 4pm Saturday/Sunday or Monday
After 4pm Monday
Saturday Before 2pm Monday
After 2pm Monday
Sunday Before 12pm Monday
After 12pm Tuesday

Please note times are BST & delivery days may vary over UK bank holidays.

Postcode exclusions:

There are selected UK destinations where we are unable to offer next day delivery due to courier restrictions. In most cases our express delivery service will reach these destinations within 2 working days. If next day delivery is unavailable in your postcode area and you have selected the next day delivery option in the basket you will be prompted during the checkout process and given the opportunity to select an alternative delivery method.

Lithium Battery Delivery Restrictions

Lithium batteries have been added to the Royal Mail Group list of dangerous goods and therefore we are unable to ship these items using this courier. If you require such an item you will be prompted to select our Express or Next Day service which uses DPD who are continuing to ship these items.

Stock Availability & Failed Delivery

How does ordering multiple items affect delivery?

We will ship available items at the time of order and unavailable items separately as they become available. We use a stock indication system to give you an idea of how soon we should be able to dispatch your item. Please note that you will only pay the delivery charge once. If you order 2 items or more by an express delivery and 1 item is unavailable this item will be despatched when available by non-express delivery.

What happens if the item is damaged in transit?

We and our carriers take the greatest possible care to see that your order is delivered in pristine condition. However, if you take delivery of a parcel which shows signs of damage then please notify us online or by contacting Customer Services, within 3 working days. If a signature is required, please sign that the parcel is 'Damaged' Return a damaged item here (you will need your order details to hand).

Our Returns Process:

For full details on our returns information please refer to our returns page. Please note, we have a separate returns process for orders returning from non UK countries.

What happens if my order gets lost or doesn't arrive?

If you do not receive your order within the time specified, it will probably have experienced a delay between leaving our warehouse and arriving with you. We would appreciate it if you allow 3 weeks before it can officially be declared "lost in transit" in which case we will then initiate a claims process. To notify us of a failed delivery please contact Customer Services.

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0844 557 5575

Contact Centre opening times

Monday - Friday9am - 5.30pm

Saturday - SundayClosed

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