Privacy Policy

Connect Distribution Services Ltd is registered as a Data Controller with the Data Protection Regulator, The Information Commissioner's Office. Our registration reference is Z8421875. Connect Distribution Services Ltd only collect or use personal and other information relating to you for the purposes indicated in notifications with the Information Commissioner's Office and as detailed in this privacy policy in accordance with all applicable UK & International Laws.


Why Connect Distribution Services Ltd collect your information

When Connect Distribution Services Ltd collects and processes Personal Data it is conducted under the legal basis of performance of a contract to provide goods or services to you that you purchase.


What information Connect Distribution Services Ltd collects & how it is used

Personal Information - When you place an order with Connect Distribution Services Ltd, your name, e-mail address, home address, delivery address, your contact telephone numbers and payment details, which may include credit or debit card number, expiry date & security code are collected in order to authorise your payment, process and fulfil your orders and to notify you of your order status.

Connect Distribution Services Ltd may also use this information to carry out security checks which may involve sharing your personal information with credit reference agency Experian to help prevent fraudulent activity.

Connect Distribution Services Ltd may also use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or to our services.

If you have provided prior consent Connect Distribution Services Ltd may also use your name and email address to send you special offers, updates and other promotions.

Consent will be asked for at the point of order and should you decide to order over the phone our operators will also ask you for consent at the appropriate time and refer you to this privacy policy.

Should you later wish to withdraw consent you may do so using the unsubscribe link in any email you receive from us or you may use our contact details to make this request.

Tracking & Performance Data - To improve the design and content of Connect Distribution Services Ltd website and in order to understand the buying behaviour of users, Connect Distribution Services Ltd use cookies which are small text files containing tracking information which are stored on your computer's hard drive. If you set your browser to reject cookies you may be limiting your use of some areas of the website.

Cookies hold the following information:

To find out how to block the use of cookies, please refer to Connect Distribution Services Ltd Cookie Policy. Please be aware however that blocking the use of cookies may prevent certain functions of our website from working.

Other Information Pertaining to you - Connect Distribution Services Ltd may collect other information from you such as any email messages you send to us, transcripts of any live chats you take part in and Connect Distribution Services Ltd may also record any telephone conversations you may have for training, legal obligations, warranty and improvement purposes.


Your consumer rights

As a customer of Connect Distribution Services Ltd you have several rights in relation to the processing of your personal information, these are:

Right to Access - You may contact Connect Distribution Services Ltd at any time to ask what information is held about you free of charge. Connect Distribution Services Ltd are obliged to provide this to you without undue delay up to a maximum of 30 days. Depending on the initial request Connect Distribution Services Ltd will issue a Subject Access Request (SAR) form in order to better and more quickly identify you and your records. Should Connect Distribution Services Ltd require more than 30 days to process your request Connect Distribution Services Ltd will contact you within the 30 day period and let you know.

Right to accuracy - Connect Distribution Services Ltd takes all necessary steps to ensure information collected is accurate, however should you believe or discover the information held about you is inaccurate you can contact us using the details in the Contact Us section below and ask us to correct it.

Right to object - If you are not satisfied in any way with how Connect Distribution Services Ltd is processing your information you may communicate using the details/methods provided in the Contact Us section and explain why you object. You may ask Connect Distribution Services Ltd to restrict or completely stop processing your information. Dependent on the legal basis upon which we are processing it, if Connect Distribution Services Ltd should not agree to this we will let you know together with the reason why. If you are still not satisfied with our response you may then further appeal this decision by escalating the matter to the ICO whose details are also listed in the Contact Us section.

Right to erasure - You may ask Connect Distribution Services Ltd to remove all information that relates to you using the details listed in the Contact Us section. Dependent on the legal basis upon which your personal data is being processing should we not agree to this Connect Distribution Services Ltd will let you know together with the reason why. If you are still not satisfied with the response you may then further appeal this decision by escalating the matter to the ICO whose details are also listed in the Contact Us section.

Right to Portability - You can ask Connect Distribution Services Ltd to provide any information held about you to another organisation in a universally compatible format. Again you may make this request using the details shown in the Contact Us section.


Contacting us

You can exercise any of the rights listed above, this is known as a Data Subject Request (DSR) and should be made in writing by completing the form available as a PDF.

This should be printed, completed, signed & returned to Connect Distribution Services Ltd together with 2 forms of ID, one of which must include your address.

Proofs of identity can include:

Return this information to us by post:

The Data Protection Office
Connect Distribution Services Ltd.
Connect House
Small Heath Business Park
Talbot Way
Birmingham
B10 0HJ

Alternatively you can email us using: dpo@connect-service.co.uk

We recommend that postal communications are sent by Recorded Delivery, but this is not compulsory.

We will process your request and respond to you no later than 30 days after receipt of your communication.

Should you not be satisfied with Connect Distribution Services Ltd decision you may of course escalate the matter to

The Information Commissioners Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113


Changes to our Privacy Policy

Connect Distribution Services Ltd may make changes every now and then to its privacy policy & terms & conditions, it is your responsibility to familiarise yourself with the latest versions prior to using our website and our services.