How to Diagnose Draining Problems

Slow Emptying:

If the machine is emptying slowly or not emptying at all, detach the drain hose from the washing machine over a bucket. If the hose does not manually drain into the bucket check the pump, filter and sump hose for blockages, such as a small items of washing.

The Machine Will Not Empty Select Drain or Spin:

If no “pump” noise is heard then this indicates the pump is not turning. The most likely cause is something in the pump or filter.

Drain the water by lowering the drain hose into a bowl below the water level. Have a couple of old towels ready and when no more water will drain tilt the machine back and placing the towels below the filter and remove it (if empty there may be a glass or two of water that will come out).

With the filter removed look to see if the pump impeller can be seen and turn it to prove that it is not jammed. If any obstruction has been removed from the pump (matchstick, hair grip, coin etc) refit the filter and try your washing machine again.

Note if you only allow a small amount of water into the machine by stopping after 10 seconds of filling, it will be a lot easier to drain if you have not cleared the problem.

If no obstruction is found and the pump still does not work the problem is most likely to be the pump. You can find out how to change a drain pump, by watching our video.

* All information provided is a guide only. BuySpares accepts no liability for any problems occurred while attempting any advice shown. If in any doubt contact a qualified repair service.